FAQs

What is Heartland Chefs?

We're an online marketplace for home cooked food. We allow you to buy delicious, affordable, and authentic home cooked food directly from cooks in your community.

How does it work?

Super simple. Browse our selection of home cooked meals, order via the app, and pick the food up from the cook's house at the designated time!

What is Heartland Chefs’ purpose?

We believe there are plenty of fantastic home cooks in Singapore and our platform is an easy way for them to do what they love, create great meals and earn an income! Also, we aim to enhance social cohesion and ignite the Kampong spirit through Singaporean’s love for food!

How do I pay?

You pay online using your credit or debit card. We use a secure provider and your information is always safe.

How can I find the address for a meal?

We give you the cook's exact address when you order. Before you order, you can see the meal's approximate location with nearby cross streets. If you have questions about a specific location you can always contact us.

What is your refund policy?

If you need to cancel or change an order, you can do so up to 24 hours before your meal starts.

Do you deliver?

We don't do delivery at the moment and all meals are self-collected at a nearby cook near you. Nonetheless, we are working on the sides to provide delivery in the future!

How can I hear about upcoming meals?

Sign up to be part of our platform or you can like us on Facebook!

I’m having issues with the mobile app.

Sorry to hear! Send us an email at admin@heartlandchefs.com or reach us by phone / text at +65 91738061.

I have dietary restrictions – how can I clarify what's in the food?

We encourage cooks to list all allergens in the meal listing, but if you have specific questions about the food you can always contact us at admin@heartlandchefs.com

How do I be a chef?

Simply download the app and apply to be a chef in-app and our chef onboarding team will contact you within three business days!